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SHIPPING

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

RETURNS

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Neblen (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Customer Reviews
5 (19 reviews)
5 stars
(19)
4 stars
(0)
3 stars
(0)
2 stars
(0)
1 star
(0)
C***r
6 Feb 2025

Absolutely beautiful. I love the colors. I am going to order another color, but I will go up a size.

U***r
5 Feb 2025

Bought this for our now 8 month old granddaughter. The item is nicely and the material is very soft. I can’t wait to actually see her in it this summer.

J***n
19 Jan 2025

This is so cute!! Love it!

T***O
2 Jan 2025

Very cute

C***R
1 Dec 2024

Perfect! True to size!

K***a
10 Nov 2024

The dress is beautiful, the photo matches, but although the fabric is soft

Customer
22 Oct 2024

Too Beautiful😍😍😍😍I loved the dress😍

N***K
18 Oct 2024

Thank you!!!

A***a
16 Oct 2024

Very nice I loved

G***n
30 Sep 2024

Good

f***r
29 Sep 2024

Is beautiful

T***e
26 Sep 2024

I bought this for my niece's new baby girl plus I went and bought the red shoes to go with it. she's absolutely going to love it. love this, thank you so much.

Customer
26 Sep 2024

Very beautiful, I loved the super soft fabric😍

m***n
19 Sep 2024

The fabric is very cute, I recommend it

M***e
12 Sep 2024

Thanks

K***s
6 Sep 2024

Is cute, although the skirt is quite synthetic. But it's perfect for summer.

F***I
6 Sep 2024

Beautiful high quality recommended to the 100%

p***r
4 Sep 2024

The sweetest in the world😍😍Just as described❤️

Customer
4 Sep 2024

Very nice for newborn

Summer Baby Girl Dress, Adorable Striped Jumpsuit with Bowknot, Perfect for Crawling & Playtime, Great Baby Shower Gift

19 Reviews
10-15 days
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